After-sale service

Strict organization and scientific management system are the guarantee for the company's development.The company adopts new management concepts and technologies.The company has a strict organizational structure and perfect product development, design, processing, assembly, quality inspection and storage and a series of hardware facilities, which enable the company to have strong production capacity and industrial capacity.

◆Shangke Company after-sales service commitment

Super after-sales team, respond to customer needs in the first time, and can monitor and maintain remotely ; 

Arrived at the customer site within 24 hours after receiving customer demand.Service return visit system, customer supervision system.

1.Phone Service Plan

3 customer service hotlines, 24/7 telephone technical support;  ;

Any technical questions and Equipment, failures will be answered within 1 hour by telephone

2.On-site service method

New customers will provide factory service for 2-3 months;

Once an order of more than 6 units, provide a 6-month factory service;  

Any Equipment, quality accident, resulting in failure of normal operation, on-site service until the problem is solved.

3.Office Coverage

Foshan Office

Suzhou Office

Hangzhou Office